FyznDarkroom

Darkroom support

Send us the details below and a human on the team that built Darkroom replies within 2 business days. No ticket queue, no bots.

Response time: within 2 business days (Monday to Friday, excluding public holidays). Requests sent over a weekend are answered on the next business day. Bug reports affecting a live storefront jump the queue.

Try these first

Most questions already have a written answer, and reading it takes minutes instead of days:

  • Documentation — installation, every theme setting, section-by-section reference.
  • FAQ — the questions merchants ask most, including licensing, updates and app compatibility.

What to include for a fast answer

Every item below removes a round trip. A request with all four is usually solved in our first reply; a request with none of them costs you an extra day while we ask for them.

  • Your store URL — e.g. your-store.myshopify.com. It lets us look at the actual problem rather than imagine it.
  • Your Darkroom version — Shopify admin → Online Store → Themes, shown under the theme name. Some issues are already fixed in a newer release.
  • What you already tried — including anything that changed just before the problem started (an app install, a settings change, a code edit).
  • A screenshot or screen recording — paste a link (Dropbox, Google Drive, Loom, CleanShot). The form takes text only, so upload the file and share the link.

Never send us a password. If we need to look inside your admin we will ask you to create a staff account with only the access the fix requires, which you can revoke the moment we’re done.

Send a support request

Fields marked with an asterisk are required. We use what you send here to answer your request and nothing else.

We reply here. Use an address you check.
Optional, but it roughly halves the time to a real answer — e.g. your-store.myshopify.com.
Optional. Shopify admin → Online Store → Themes → the version under Darkroom.
Closest match is fine — it just routes your request.
What you expected, what happened instead, and what you already tried. Paste a link to a screenshot or screen recording if you have one.

We reply within 2 business days. Prefer plain email? Write to hello@fyzn.studio.

Other ways to reach us

Email hello@fyzn.studio directly — it reaches the same inbox as the form, on the same 2 business day commitment. Use it if the form ever fails on you, and include the same four details listed above.